Shipping Policy for Ahaira
Thank you for shopping with Ahaira. Below is our shipping policy, which outlines how we handle the delivery of your orders both domestically and internationally.
1. Domestic Shipping (Within India)
– Shipping Partners: We use reliable shipping partners like Delivery and Shiprocket to deliver orders across India.
– Free Shipping: We offer free shipping on all domestic orders above ₹3000. For orders below ₹3000, standard shipping rates will apply.
– Shipping Costs: Shipping costs are calculated based on the weight and dimensions of your order. For customized products, the final shipping cost may be added after the products are weighed, and you will be informed of any additional charges before the order is dispatched.
– Delivery Time: Orders are typically delivered within 5-7 business days, depending on your location. Please allow extra time for rural or remote areas.
2. International Shipping
– Shipping Partners: For international orders, we partner with DHL Delivery and Omni Services to ensure your products reach you safely and efficiently.
– Shipping Costs: International shipping costs vary depending on the destination country and the weight of the order. These costs will be calculated at checkout, and any additional charges for customized products will be communicated to you after weighing the products.
– No Free Shipping for International Orders: Free shipping is not available for international orders. However, we occasionally offer special promotions or discounts on international shipping, so keep an eye on our website for updates.
– Customs and Import Duties: Please note that customs duties, taxes, and other fees may apply upon arrival in your country. These charges are the responsibility of the customer and are not included in the shipping fees.
3. General Shipping Terms
– Order Processing Time: All orders are processed within 2-3 business days. Custom or made-to-order products may take longer, depending on the complexity of the customization.
– Tracking Information: Once your order is shipped, you will receive a tracking number via email or SMS, allowing you to monitor the status of your delivery.
– Address Accuracy: Please ensure that your shipping address is complete and accurate. We are not responsible for orders delivered to incorrect addresses due to customer error.
– Delivery Issues: If you encounter any issues with your delivery, such as delays or lost packages, please contact our customer support team via WhatsApp or Instagram, and we will work with our shipping partners to resolve the issue.
4. Shipping Promotions and Offers
– Special Offers: We periodically offer promotions on shipping, including discounts on international shipping. These offers will be advertised on our website and social media channels, so be sure to check back regularly.
Thank you for choosing Ahaira. We are committed to providing you with a seamless shopping experience, from the moment you place your order to the delivery of your unique, handcrafted products.
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